Training Services

Training and Education

Techland and Ribbon both be­lieve that the best cus­to­mer is an ed­u­ca­ted cus­to­mer. The Ed­u­ca­tion and Train­ing Serv­i­ces de­part­ment of Ribbon has been in­struct­ing channel partners and cus­to­mers on the be­ne­fits of Ribbon tech­no­lo­gy and solutions for decades. Courses are available on a wide range of topics, from network provisioning to advanced network service development and multi-vendor interworking. Each class is led by an experienced instructor with deep knowledge of real-time communications disciplines including voice, interworking of data networks, security, Unified Communications, service definition, wireless and broadband technologies, and database design. 

Partner Training and Certification

Partners are differentiated by their ability to provide exceptional customer experiences through the development of highly skilled sales and technical staff. Ribbon help their partners to achieve success with focused training and certification programs for sales, sales engineers and technical support staff. 

The approach is simple and effective: experienced teachers, small classes, stimulating lesson plans and hands-on instruction. Most courses are constructed for maximum of 12 students so that classes are interactive and an effective transfer of knowledge is achieved.

Classes are available through a variety of methods:

  • Open enrolment classes hosted on a Ribbon or partner site. Training is offered at any of the following facilities : Westford (Massachusetts), Richardson (Texas), RTP (North Carolina), Prague (Czech Republic), and Maidenhead (UK). Ribbon provides a training curriculum designed to meet the day-to-day requirements of our customers and channel partners as they test, deploy and manage Ribbon products. Course lengths range from one to five days, depending on subject matter and course objectives.
  • Customer dedicated classes held on a customer site. Ribbon’s courses can be delivered at the customer site. Most courses include hands-on exercises, Ribbon will provide a remote laboratory service at an additional cost. Customer will need to provide the necessary environment for instructing (i.e., LCD projector, seating, network connectivity, computers for each attendee). 
  • Virtual instructor-led training. Customers and partners can receive live, interactive training from a Ribbon trainer from their secure location(s). Available through Microsoft Skype for Business and a remote laboratory environment accessed through a PC or laptop browser, up to 12 distributed locations can receive training. Students receive instruction from the same instructors who teach face to face classes. The same content is addressed as in live classes including hands-on access to lab systems. Using the remote lab capability, instructors are able to virtually look over the shoulder of students and provide 1:1 assistance. This format is utilised for both open enrolment classes as well as for those conducted for a particular customer.
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